If you need help, feel free to contact us. We answer emails within 1 business day.
PRICING, AD DURATION & RENEWALS
Q. How much is an ad?
A. Our prices are:
$4.99/mo for unlimited BIGEQ+ listings
$99.99 for each Select Listing, one-time payment, 6-month ad run
$149.99 for each Showcase listing, one-time payment, 9-month ad run
Q. Does it work?
A. We have a large and extremely loyal audience of shoppers. Read our testimonials. Not every ad will result in a sale, but we have a strong history of success for our sellers.
Q. What payment methods do you accept?
A. We accept all credit cards, except American Express.
Q. Can I renew or upgrade my ad?
A. Yes. Any ad can be renewed at any point during the ad run. This will bump your listing to the top of search results again. Lower tier ads may be upgraded anytime as well.
Q. Is there a commission?
A. NO. We are not agents and offer classified advertising only. No commission, just a flat listing fee or small monthly membership fee.
ADDING PHOTOS and VIDEOS
Q. I can't upload my photos.
A. Please send them to us, and we will format and upload them for you.
Q. How do I add videos on my ad?
A. Create an account with a video service and upload your video there. We recommend Vimeo and YouTube, but support Instagram, TikTok, Facebook, or other public video platforms.
• Set your video privacy settings to "Public" then "Share" or "Copy Link"
• On your horse's ad, paste 1 link into each video box.
MY ADS
Q. Every time I try to save my ad, I get an error saying I need to enter a price. Why is it not working?
A. All ads require a price entered, even if you "hide" it by selecting "Inquire". Please enter a price and your ad will save.
Q. What "Price Display Method" should I use?
A. You have the following options in the Price Display Method box:
Q. How do I list my price in another currency besides US Dollars?
A. All prices on the website are in US Dollars. Please convert your price to USD before listing it on your ad.
Q. Can you explain the difference between "Views" and "Engagements" for my listing?
A. Views are how many times the ad has been displayed on our search feed. Engagements are when someone tapped and viewed your horse's details on the ad page.
Q. My horse was sold or leased, what now?
A. Congrats! Mark it as sold or leased. Sign in to your user account and click on "My Ads." Find the ad you would like to mark as sold, and click "Mark Sold" or "Mark Leased." Your user information will be removed from the ad and you will not be contacted any longer, but the ad will still be visible under the "Sold" page. To delete the ad, sign in to your account and click 'delete ad' for the ad(s) you would like removed. We do not store deleted ads. It is permanently removed from our database.
Q. My horse is injured, can I pause my ad for a few months?
A. Yes, please contact us and we will pause the ad for you.
MISCELLANEOUS
Q. Can I list my business or all of my horses on one ad?
A. Only one horse per listing is permitted. If you are interested in promoting your business please contact us and we will be happy to help promote your brand.
Q. Can I post an ISO/horse wanted, rider wanted, real estate or other type of ads?
A. We do not offer these types of advertisements at present.
Please contact us with any other questions you have so we can better serve you!
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